Refund Policy / Digital Decor Designs Store

Refund Policy

Thank you for shopping at Digital Decor Designs Store! Please review our shipping policy regarding the delivery of digital goods.

1. No Refunds for Digital Goods:

As digital goods are intangible and delivered instantly, we generally do not offer refunds or exchanges for purchases. Once the digital goods are accessed or downloaded, we cannot revoke or retrieve them. Therefore, all sales of digital goods are considered final.

2. Exceptional Refund Cases:

In certain exceptional circumstances, we may consider issuing a refund for digital goods on a case-by-case basis. Such cases may include:

  • Duplicate purchases: If you accidentally made multiple purchases of the same digital product, please contact our customer support within a reasonable time frame, providing proof of the duplicate transactions.
  • Technical issues: If you encounter technical difficulties that prevent you from accessing or downloading the digital goods, please contact our customer support for assistance. We will investigate the issue and may consider a refund if we are unable to provide a satisfactory resolution.

3. Contacting Customer Support:

If you believe you qualify for a refund under the exceptional cases mentioned above, please contact our customer support team within 3 days of your purchase. You can reach us via email:

4. Non-Refundable Items:

Certain digital goods, such as software licenses, templates, or media files, may be explicitly marked as non-refundable. These items are excluded from any refund consideration unless otherwise stated in our communications with you.

5. Policy Updates:

We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is recommended that you review this policy periodically to stay informed.